Frequently Asked Questions

FRMN is a premium skincare and grooming brand created specifically for men.

Our collection includes products for face, body, hair, scalp and beard care, allowing you to build a complete daily grooming routine.

FRMN was created with men's skin and grooming routines in mind. However, anyone who enjoys our products and formulations is welcome to use them.

Our collection includes products designed for different skin types and concerns.

When choosing a product, we recommend checking its individual description, ingredients and directions for use. If you have particularly sensitive or reactive skin, perform a patch test before using a new product.

We focus on carefully selected ingredients and thoughtful formulations. Where a product is described as natural, this refers to the formulation and ingredients specified for that particular product.

Please always refer to the individual product page for the most accurate ingredient information.

You can shop by category or use our Build Your Set routine builder.

Simply answer a few questions about your skin type, your main skincare goal and the additional products you would like to include. FRMN will help you create a routine suited to your needs.

Yes. All available products can be purchased individually.

You can also create a personalized set and receive the applicable set discount.

Yes, as long as your order has not yet been processed for fulfillment. If you need to make a change, contact us as soon as possible at [email protected].

During the current launch phase, FRMN is accepting pre-orders while we prepare for the official product launch.

After you place a pre-order, we will contact you to confirm the order and provide the next steps.

As part of the current pre-order offer, you will receive a personal 15% promo code for your cart once your pre-order is confirmed.

During the pre-order period, shipping dates may vary depending on product availability and the official launch schedule.

We will contact you with the relevant delivery information before fulfillment.

If you wish to cancel your pre-order, please contact us at [email protected] as soon as possible.

Whether a cancellation is possible may depend on the status of your order.

FRMN currently ships to all EU countries.

Available shipping destinations may change as we expand.

Shipping is free on orders over €50. For smaller orders, shipping costs are calculated at checkout and may depend on your delivery destination.

Unopened products in their original packaging can be returned within 14 days of delivery — this is your statutory right of withdrawal in the EU. To start a return, contact us at [email protected].

For hygiene and safety reasons, opened or used cosmetic products generally cannot be returned.

If your order arrives damaged, defective or incorrect, please contact us at [email protected] as soon as possible and include your order number and photographs of the issue.

Please take photographs of the package and products and contact us at [email protected].

We will review the situation and help resolve the issue.

We currently accept major payment methods including Visa, Mastercard, PayPal and Apple Pay.

Available payment methods may vary depending on your location.

Where applicable, prices are displayed including VAT. The exact taxes and charges applicable to your order will be shown at checkout.